FAQ

What kind of ink do you use?

100% lead free ink is used on all of our orders.

What is the imprint area?

The imprint area shown below all of our glasses is the maximum area available for your artwork. Your artwork can be smaller than this area, but if it’s larger we will need to resize it to fit.

How long will the print last?

We guarantee they will last up to 300 washes.

Who is my representative?

On the Contact page we have a list of representatives by region and product. But if the representatives listed don’t seem like a good match please call our main office at 503-646-3989 or fill out the contact form and your representative will get back to you as soon as possible.

What do I need to provide to have my glasses printed?

Please provide your artwork in a vector file format along with the PMS color to be used. These should be sent at least 5 days prior to your production date. For more information, read our Artwork Guidelines.

How long will it take to print my glasses?

Production and delivery time are dependent on merchandise availability. Typical orders will be delivered within 2-6 weeks.

How do I pay for my glasses?

We accept Visa and Mastercard. Credit terms will be issued only upon approval of completed and signed application.

Why do I have an additional charge on my invoice?

Some additional charges include:
A one-time set-up fee of $45 per image or size
Multi-color printing
Design services, charged hourly
Special Delivery Charges

If your account is over 30 days it will be charged 2% monthly (26.82% APR). Finance charges will remain open on account until paid. Terms will be revoked with repeated credit policy abuse. A $25 fee will be added to outstanding invoice balances for each NSF check.

Will all of my glasses be exactly the same?

There may occasionally be very slight variations or imperfections in the glassware or ceramic products. These are not considered to be flaws and cannot be returned to the glass or ceramic factories. By placing an order for a glass or ceramic item, the buyer therefore agrees to these conditions. Since Glass Tech endeavors to always achieve a high standard of quality, the most unacceptable pieces are discarded. The tolerance level is three percent (3%).

What should I do if some of my glasses were damaged?

When shipping via UPS or common carrier, goods are shipped at buyer's risk. Please follow the directions on the shipping documents for claims processing. If assistance is needed, please call within 7 days of receipt of goods. Damages/shortages must be noted and signed by the delivery carrier, or the UPS LDI claim number, whichever applies. Deductions from our invoice must be authorized in advance by our accounting department.

Can I return the glasses I don’t need?

Returns will only be allowed in cases of defective merchandise or defective imprint and must be authorized in advance by your sales contact. No returns are allowed beyond 30 days of receipt of shipment.